Certificate in Corporate Social Responsibility (CSR) Training Course

Course overview

Profit-maximization used to be the sole purpose of businesses. However, corporations realized that they are part of a larger system where stakeholders, including businesses benefit from one another. CSR is likely to become a mandatory governmental requirement in future. Consumer preferences now favour firms that practice CSR. CSR is a critical success factor in today’s competitive corporate environment. This program is equipped with highly-interactive activities and real world-scenario examples that enhance the participant’s interest and passion for the subject at a personal and institutional level. The course highlights the theoretical basis of CSR, deeply scrutinizing the analytical techniques that institutions and other stakeholders require. Parties holding CSR responsibilities will find the course a vital necessity. Participants with general CSR interest and those planning to undertake CSR-related careers will also find the course content useful.

TARGET AUDIENCE

Organization managers
Current and potential CSR participants
Entrepreneurs and business leaders/managers
Directors and board members in governmental and non-governmental institutions
Consultancy firms
Legal and compliance managers
Policy-makers
HR managers
Departmental heads
Others

Learning Objectives

After completion of this course, participants should be conversant with the following:

Understand the role of the manager in global CSR.
Understand the different categories of CSR and the CSR implementation process.
Understand how to incorporate sustainable business operations.
Understand the link between corporate governance and CSR.
Raise an organizational culture that observes best practices in CSR.
Understand the emerging issues in CSR.

Our Unique Training Methodology

Let me explain to you how this course is different from the thousands of other courses available on the internet.

Pre-Assessment – Before beginning, a pre-assessment will be provided to assess the knowledge and skills of the participants.
Lecture/Discussion – Lecture & discussion interactive session on the basics of human resource management to make participants more engage with the course.
Guided Group Exercises – Dividing the class into small groups, an exercise, or a case study to work through.
Hands-on Application – Providing participants with a hands-on application of the concepts they have learned.
Post-Assessment – Question & answer session for solving all queries.

Training Medium

This Behavioral Interviewing training is designed in a way that it can be delivered face-to-face and virtually.

Course Duration

The training can be in the form of a full-fledged 40-hour program or a 15-hour crash course covering 5-hour content per day within 3 days.

Pre-course Assessment

Planning your introduction – the brief will be shared with participants via mail
Reading Reviewing the course outline training modules and sharing any rising amendments no more than 48 hours’ prior
Questionnaire answers will remain confidential and used only for purposes of understanding the participant’s expectation in this class.

Course Modules

Module 1. Introduction

Introduction exercise: What are the roles of a CSR manager in a competitive business environment?
The evolution of corporate social responsibility
Relationship between the organization and society
Shareholder social responsibility versus and stakeholder social responsibility
Significance and components of corporate social responsibility
The social contract
Distributable sustainability
The GRI standard
Oral peer-discussion question: Use any case scenario known to you to discuss the social contract in the current corporate environment?

Module 2. Categories of Corporate Social Responsibility

Introduction exercise: Participants to discuss their ideas on different categories of CSR.
Environmental social responsibility
Philanthropic corporate social responsibility
Economic corporate social responsibility
Legal responsibility
Ethical/human rights corporate social responsibility
Oral peer-discussion question: Discuss any areas you know where CSR managers can apply their knowledge that have not been discussed in this topic.

Module 3. CSR Models

Introduction exercise: Participants to discuss the possible areas in organizational change that can affect CSR management.
The corporate citizenship model
The Ackerman model
The Friedman model
Environmental integrity and community model
The new model
Oral peer-discussion question: Define any major challenge(s) to CSR in the current business environment.

Module 4. CSR Strategies and Principles

Introduction exercise: Oral peer-discussion and response on what the principles of CSR.
Rejection strategy
Resistance strategy
Accommodation strategy
Adversary strategy
Compliance strategy
Proaction strategy
CSR continuum
CSR prominences
Outsourcing costs
The changing focus in corporations
Live peer-discussion question: What should be the biggest concern for CSR leaders and participants in the modern organization?

Module 5. Connecting Ethical Philosophies with CSR

Introduction exercise: Oral discussion-participants to discuss ethical philosophies and try to connect them to CSR.
Teleological ethics
Deontological ethics
Ethical objectivism
Utilitarianism
Ethical relativism
The corporate behavior pyramid
Corporate culture in the organization
Whistle blowing
Food for thought: What would be your ideal structure for whistleblowing with regard to CSR?

Module 6. Corporate Governance

Introduction
Overview of corporate governance
Corporate governance tools
Relationship between corporate governance and CSR
The triple bottom line
Impact of poor governance on the organization
Closing exercise: Participants to discuss the link between CSR and corporate governance.

Module 7. CSR Implementation

Introduction
CSR assessment
CSR strategy
CSR assurances
International CSR: Government and non-governmental frames
CSR and human rights
CSR commitment execution
Progress reporting and confirmation
Assessment and improvement
Role of the manager in CSR formulation and implementation
Food for thought: What do you think are the major challenge to CSR implementation in any organization you have associated with?

Module 8. Performance Measurement and Reporting

Introduction
Determining good performance
Performance metrics and social accounting
Environmental audit review
Social performance model
Multidimensional performance management
The balance scorecard
Food for thought: Do you think all governments will make CSR reporting mandatory for all business entities in future?

Module 9. CSR and Globalization

Introduction
Cultural diversity and CSR
CSR under the international business environment
Balancing economic growth and inequality
Role of the CSR manager
Global CSR drivers
Challenges to CSR in the global market
Strategic CSR in the global business environment
Case studies of global CSR
Food for thought: What is the role of the manager in global CSR?

Module 10. Emerging Issues in CSR

Introduction
From reporting to engagement
Acting as global citizens
Mandatory CSR
Emerging diversity and inclusion issues
CSR under the international business environment
Food for thought: Do you think artificial intelligence has a role to play in the future of CSR?

Lessons Learned

“Business success entirely depends on the society around it.”

Businesses cannot survive alone without resources from the society. Therefore, failure to take part in CSR can lead to business failure in the short or long-term. Completing this course should enable you to realize that CSR determines the future of any organization. By now, you should have learned the meaning of the terms “global CSR” and “triple bottom line”, how to raise an effective CSR organization culture, and decided how you want to apply your CSR knowledge. As a brand of this esteemed course, you are sufficiently-equipped to conquer CSR issues.