Mastering Emotional Intelligence

Course overview

Daniel Goleman, American psychologist, science journalist and author of the 1995 best seller Emotional Intelligence, states that “true compassion is not only feeling others’ pain but also being moved to help relieve it. This “being moved” is where our Emotional Intelligence stems from.

Emotional intelligence is the ability to recognize, understand and manage one’s own emotions as well as the emotions of others. It is an important component of effective communication, decision-making and overall mental health. It is the capacity to recognize and regulate emotions in oneself and others and to use the information to guide thought, feeling and behavior. It is the ability to understand emotions, to assess and manage emotional states and to use emotional information to guide behavior.

An individual who has emotional intelligence is able to recognize, understand, and use their emotions to make better decisions and to interact more successfully with others. The need and importance of emotional intelligence are immense. Emotional intelligence can help us build better relationships, manage stress, and make better decisions. It can also help us to be more creative and to have better problem-solving skills. Moreover, emotional intelligence is a key component in effective communication and leadership. It can be used to build trust and foster collaboration, build strong teams and lead with empathy. Finally, emotional intelligence is important for personal growth and development, as it can help us to understand our own emotions, identify our strengths and weaknesses and take steps to become the best version of ourselves.

We are all born with Emotional Intelligence, sometimes our environment, relationships and motivations impact our Emotional Intelligence negatively. The good news is that Emotional Intelligence is a life skill which can be cultivated by with patience.

Learning Objectives

The learning objective of this training is to:

Help participants to understand how Emotional Intelligence improves the quality of our lives
Witness and participate in practical demonstration of Emotional Intelligence at play
Establishing that Emotional Intelligence is a skill that can be learnt
Providing toolkit for participants to choose what works best for them
Provision of practice session to experience the application of tools and observe the impact on self and others.

Our Unique Training Methodology

Group discussions
Breakout sessions
Practical demonstrations
Peer learning
Whiteboarding
Brain storming

Training Medium

The Training on “Mastering Emotional Intelligence” is designed in a way that it can be delivered face to face and virtually.

Course Duration

This Training on “Mastering Emotional Intelligence is versatile in its delivery. The training can be delivered as a three-day program or can be spread across seven days.

Pre-course Assessment

All participants need to take the quiz on Emotional Intelligence. Scores will remain confidential and are only for self-awareness. Anonymous scores will be used for academic purposes during the training.

Course Modules

Module 1: Introduction and Ice Breaker

Every participant needs to prepare their introduction and a one-minute talk on a situation in the recent past which they wish they had handled differently and why.

Module 2: What is Emotional Intelligence?

Definition
What the experts like Daniel Goldman say about Emotional Intelligence
Facts and research on Emotional Intelligence

Module 3: Components of Emotional Intelligence

Self-motivation
Productivity
Commitment
Confidence
Agility
Empathy
Communication skills
Interpersonal relationships
Self-awareness
Positivity
Influence
inspirational

Module 4: How to identify someone with high Emotional Intelligence?

Taking care of self and others
Operating with integrity, always
Focus
Well placed boundaries
Not afraid of showing vulnerability
Non-judgmental
Strength of character

Module 5: How to improve Emotional Intelligence

Being in a state of constant self-awareness
Living your personal values
Channelizing emotions
Practicing self-motivation
Creating deeper and healthier relationships

Module 6: Overcoming obstacles in the path to becoming more Emotionally Intelligent

Treating failures as a stepping-stone
Receiving and giving feedback
Positive disagreement
Embracing new perspectives
Learning the art of staying calm and composed

Module 7: Powerful tools for becoming more Emotionally Intelligent

Breathing
Meditation
Responding vs reacting
Journaling
Self-discovery to identify triggers
Active listening

Module 8: Personal and professional benefits of high Emotional Intelligence

Better relationships
Enhanced customer experience
Productive teamwork

Post-course Assessment

Participants will identify they personal triggers and an action plan on how to overcome them with the help of the tools provided in the training.

Lessons Learned

The Training Bee takes pride in identifying the most critical training requirements of the workplace and curating training programs that are forward looking. The aim of this training on “Mastering Emotional Intelligence is to help participants understand the need and importance of Emotional Intelligence. Demonstrate through practical examples hho our relationships, conversations and productivity get enhanced when we are Emotionally Intelligent.

Our team of competent trainers, research the present and future workplace trends across industries and geographies and deliver information, knowledge and tools to overcome the challenges of tomorrow.