The Complete Front Line Manager Bootcamp

Course overview

One of the closest groups to both the company and the employees are the frontline managers. Since they are in charge of the overall performance of the team members, which may include tasks like sales, customer service, finance, etc., they spend the majority of their time with their teams.

Frontline managers are one of the most crucial pillars of any business since the performance of their team will eventually improve or degrade the organization’s overall performance.

Communication, comprehension, teamwork, creativity, active listening, effective decision-making, delegation, and the capacity to inspire others are the main abilities a frontline manager needs. With the help of this course, you can advance your managing abilities whether you plan to become a manager in the future or are already one and want to get better.

What leadership skills will you learn from this “Front Line Manager Training Program”? You must be fully aware of your obligations and have a solid understanding of your team if you want to be an effective leader in your firm.

With the help of various strategies and activities, this frontline manager training program will provide you the knowledge and abilities to comprehend your team members and identify your leadership style. After taking this course, you will not only be a superb communicator but also be able to handle problems diplomatically.

Participants will gain all the management abilities you need through this Training Bee training course. Through this program, you will learn certain lessons that you may use to all aspects of your life, assisting you in being an excellent teammate mentor. Participants will experience a number of well-known theories, methods, lectures, and exercises throughout this journey that are all designed to help you become one of your organization’s top frontline managers.

Introduction

Welcome to the Front Line Manager Training, an immersive experience created to provide you with the abilities, information, and understanding needed to succeed as a dynamic and successful leader at the center of your company. You are a key player in bridging strategy and execution as a front-line manager, and your work is essential to accomplishing the company’s objectives.

This program is more than simply a collection of courses; it’s a life-changing event designed to give you the skills you need to handle the opportunities and challenges that come with managing a team. This curriculum is made to meet your unique goals, whether you’re new to management or want to improve your leadership skills.

We are The Training Bee, a global training and education firm providing services in many countries. We are specialized in capacity building and talent development solutions for individuals and organizations, with our highly customized programs and training sessions.

Learning Objectives

Upon completing Front Line Manager Training, participants will be able to:

Describe what true organizational leadership and management looks like.
Recognize the significance of self-development for managers
Learn how to manage yourself, other people, and your workplace.
Recognize the importance of interpersonal abilities in effective leadership
Effectively put the theories and methods to use to enhance your leadership
Encourage your team and yourself.
Effectively communicate with your staff, and be receptive to their criticism.

Our Unique Training Methodology

This interactive course comprises the following training methods:

Journaling – This consists of setting a timer and letting your thoughts flow, unedited and unscripted recording events, ideas, and thoughts over a while, related to the topic.
Social learning – Information and expertise exchanged amongst peers via computer-based technologies and interactive conversations including Blogging, instant messaging, and forums for debate in groups.
Project-based learning
Mind mapping and brainstorming – A session will be carried out between participants to uncover unique ideas, thoughts, and opinions having a quality discussion.
Interactive sessions – The course will use informative lectures to introduce key concepts and theories related to the topic.
Presentations – Participants will be presented with multimedia tools such as videos and graphics to enhance learning. These will be delivered engagingly and interactively.

Training Medium

This Front Line Manager Training is designed in a way that it can be delivered face-to-face and virtually.

Course Duration

This training is versatile in its delivery. The training can be delivered as a full-fledged 40-hour training program or a 15- hours crash course covering 5 hours of content each day over 3 days

Pre-course Assessment

Before you enroll in this course all we wanted to know is your exact mindset and your way of thinking.
For that, we have designed this questionnaire attached below.

How long have you been a front-line manager and what is your present position?
Describe the daily tasks you typically complete in your capacity as a front-line manager. What components of your job are the most difficult?
How at ease do you feel in your position as manager, on a scale of 1 to 10? Explain your rating in detail.
Which leadership traits do you think are necessary for a front-line manager to succeed? Do you have any particular strengths and weaknesses that you would like to work on?
How do you now handle disagreements within your team or difficult circumstances?
Do you have any experience with performance management strategies including goal-setting, giving feedback, and performance evaluations? Tell us about your experience, please.

Course Modules

This Front Line Manager Training covers the following topics for understanding the essentials of the Agile Workplace:

Module 1 – A MANAGEMENT SKILLS OUTLINE

Why are having management skills important for managers?
What crucial competencies should a front-line manager concentrate on?
Recognize your obligations and function inside the company as a front-line manager.
Activity 1: Manager Self Evaluation (SWOT Analysis)
Set your own objectives to guide your actions.

Module 2 – THE MANAGEMENT OF PEOPLE IN ORGANIZATIONS

Recognize your employees
Respecting diversity and culture
Human Relations Theory of Mayo
Choose the suitable candidates with the appropriate abilities for the job.
Identify the traits of a successful team.
Respect your staff members.

Module 3 – FORMATION OF TEAM AND RESPONSIBILITIES

Why should people be divided into teams?
Create a team structure.
Stages of team development and creation
Choosing the proper individuals
A team’s responsibilities
Distributing several duties to a team

Module 4 – PERCENTAGE OF MOTIVATION

Maslow’s theory of needs hierarchy
How can a front-line manager maintain motivation?
Concepts X and Y
Holding frequent talks with staff to inspire them
Tell stories.
Activity 2: Create a strategy for your upcoming motivational meeting

Module 5 – COMMUNICATION SKILLS THAT WORK

Recognize the principles of communication
Your communication role
Communication channels that are both vertical and horizontal are crucial.
The method of listening and questioning
How may nonverbal communication be used to better manage people?
Managing a challenging conversation
Activity 3: Communicate under three distinct circumstances

Module 6 – RESOLVING DISPUTES

Why do disputes start?
Comparing traditional and modern theories
Conflicts that frequently occur in organizations and strategies for resolving them
Techniques for handling disputes
Activity 4: Handle your first conflict

Module 7 – The Art of Feedback

Feedback is crucial for front-line managers.
Different types of feedback Effective feedback techniques for various contexts
Obtaining suggestions for improvement
Activity 5: Immediately provide helpful criticism

Module 8 – MANAGEMENT OF PERFORMANCE APPRAISAL

Importance of evaluation
Different Performance Evaluation Techniques
MBO: management by goals
360-degree evaluation
The BARS is a behaviorally anchored rating scale.
Method of cost accounting for human resources
Activity 6: Determine and organize the evaluation criteria

Post-course Assessment

Participants need to complete an assessment post-course completion so our mentors will get to know their understanding of the course. A mentor will also have interrogative conversations with participants and provide valuable feedback.

How confident do you feel in your present level of competence as a front-line manager, on a scale of 1 to 10? Please give specific instances or situations that show how your confidence has grown.
Consider how the training’s main leadership topics—such as communication, conflict resolution, and performance management—were presented. How have these abilities helped you be a successful manager?
Are there any particular training modules or themes that you really valued or found to be useful to your position as a front-line manager? Please provide more details about how you applied these ideas.
Have you noticed any changes in how you manage difficult circumstances or conflicts on your team since the training? Could you give some examples of how you’ve used the techniques you learned?

Lessons Learned

Leading others is a Journey Front-line supervisors are aware that leadership is a lifelong process of learning and development. They understand that improving their abilities and methods is essential to adjusting to shifting conditions and producing favorable results.

Participants have gained knowledge on the value of lucid, honest, and sympathetic communication. They understand that effective team communication promotes team member trust, alignment, and collaboration.

Resolution of problems: Front-line managers have learned how to resolve problems in a positive way. They are aware of the importance of swiftly and professionally addressing problems in order to preserve a positive and effective work environment.

Performance Management: The importance of establishing specific goals, giving frequent feedback, and performing efficient performance reviews has been understood by the participants. They like how these procedures promote both individual development and group achievement.

“Empower Front Line Managers to Lead and Succeed”